Below are answers to some of the most common questions about Butones Jewelry. If you don’t see what you’re looking for, please contact us.

Are the designer elements authentic?

Yes. Butones Jewelry uses authentic designer elements sourced through trusted channels, including reputable consignment and vintage partners in the U.S., established resellers in Japan, select vintage sources in Europe, and fellow upcyclers.

Elements may include new spare buttons, hardware left behind during garment restoration, vintage bag hardware, zipper pulls, locks, rivets, charms, and other components.

Because many of these elements are vintage, repurposed, or pre-owned, light scratches, patina, or signs of previous use may be present. These characteristics are part of the individual history of the piece rather than considered defects.

For more about sourcing and designer elements, please visit the Journal.

Is Butones Jewelry affiliated with the designer brands used?

No. Butones Jewelry is an independent brand and is not affiliated with, sponsored by, endorsed by, or associated with any of the designer brands whose repurposed elements may appear in our jewelry. All trademarks belong to their respective owners.

Is everything handmade?

Butones pieces are individually designed, assembled, altered, and finished by hand in California.

Some chains and jewelry components are sourced ready-made, while the overall design, construction, placement of designer elements, and finishing are completed by Butones.

What materials do you use?

Materials vary depending on the design, but Butones commonly uses:

• Gold vermeil

• Gold-filled components

• Sterling silver

• Rhodium-plated sterling silver

• Stainless steel

Small findings such as jump rings, clasps, connectors, and other components are typically vermeil, stainless steel, or sterling silver.

Please refer to our Materials page and the individual product description for the materials used in a specific piece.

Will the jewelry tarnish or change color?

All jewelry materials naturally change over time depending on wear, body chemistry, moisture, climate, products, storage, and care.

Sterling silver may naturally patina. Gold vermeil and other gold-finished materials may gradually fade with repeated wear, exposing the metal underneath. Stainless steel is highly resistant to corrosion and tarnishing.

Proper care can significantly extend the life and appearance of your jewelry!

Please refer to our Jewelry Care guide for detailed instructions.

Is Butones Jewelry hypoallergenic?

Many of the materials used by Butones are selected with wearability in mind, but no jewelry can be guaranteed to be hypoallergenic for every person.

Skin reactions vary depending on individual sensitivities, body chemistry, and allergies. If you have a known metal allergy or sensitivity, please review the product materials carefully or contact us before purchasing.

How do I choose the right necklace or bracelet size?

Our most commonly used women’s necklace lengths are 18" and 20", while our most commonly used bracelet size is approximately 7".

Fit varies depending on body proportions, wrist or neck circumference, chain style, pendant size, and personal preference.

Please refer to our Necklace Sizing and Bracelet Sizing guides for more detailed information.

Can my jewelry be adjusted?

In many cases, yes.

Butones offers a Jewelry Adjustment service for existing or newly purchased Butones pieces. Adjustments may include shortening or lengthening chains, adding extenders, changing clasps, replacing chains, or other alterations depending on the design.

Jewelry adjustments start at $55, with final pricing based on the work and materials required.

Do you offer custom jewelry?

Yes.

Custom Butones pieces are created specifically around your preferences, style, and the designer elements available. You can come with a specific idea, use an existing Butones design as inspiration, or allow Abigail to create something based on your general direction.

Custom pieces start at $250, with a $100 non-refundable deposit applied toward the final price.

Please visit the Custom Butones listing for full details and to submit a request.

Can you recreate a sold piece?

Sometimes something similar can be created, but an exact duplicate is not guaranteed. Many Butones pieces use vintage, limited, discontinued, or one-of-a-kind designer elements, so even when a similar element can be sourced, natural differences in materials and construction may make the finished piece slightly different.

Pricing may also vary. Because many designer elements are sourced through the secondhand and vintage market, availability and market value can change over time. A similar piece recreated later may therefore be priced differently from the original.

That individuality is part of what makes each Butones piece unique.

Can I purchase a designer pendant or element by itself?

Possibly, depending on availability.

Some designer elements may be available separately, while others are reserved specifically for Butones designs, custom orders, or workshops.

Please contact us with the element you’re interested in.

Do you repair Butones Jewelry?

Yes.

Butones offers a Jewelry Repair service for previously purchased Butones pieces.

Minor repairs start at $75, with final pricing based on the extent of damage, materials required, replacement components, and amount of work involved.

All shipping costs associated with repairs are the responsibility of the customer.

What if my jewelry arrives damaged?

Every order is inspected and carefully packaged before shipping. If your jewelry arrives damaged, please contact us as soon as possible with:

• Your order number

• Clear photos of the item

• Photos of the packaging

• A description of the issue

Please report shipping damage within 48 hours of delivery so we can review the situation promptly.

How quickly will my order ship?

Ready-to-ship pieces are typically processed within 2–3 business days, unless otherwise stated on the product page.

Custom orders, adjustments, repairs, workshops, and specially sourced pieces follow separate timelines.

Once your order ships, tracking information will be provided when available.

Where do you ship?

Butones Jewelry ships within the United States and internationally where service is available.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country.

What happens if my package is delayed or lost?

Tracking information should be used to follow the shipment once it leaves Butones.

If a package appears delayed or lost, please contact the shipping carrier first and then reach out to Butones if additional shipping information is needed.

Butones cannot control carrier delays after a package has been accepted by the shipping service, but we will provide reasonable assistance when possible.

Do you accept returns or exchanges?

Return eligibility depends on the type of purchase.

Custom pieces, altered jewelry, commissioned work, and other personalized items are generally final sale.

For standard ready-to-ship purchases, please refer to the current Return Policy for eligibility, timing, and conditions.

Do you offer gift certificates?

Yes. Butones Jewelry gift certificates are available for customers who would rather let the recipient choose the piece that speaks to them.

Gift certificates are delivered electronically and can be used toward eligible purchases on the website.

Can I request a specific designer?

Yes, especially for custom orders and workshops, but availability varies.

If you are looking for a particular designer, element, color, or style, please contact us or include that preference in your custom-order request.

How can I stay updated on new pieces?

You can follow Butones on Instagram for behind-the-scenes moments, new releases, workshop updates, occasional exclusive offers, and giveaways.

You can also join the email list for updates on new one-of-a-kind pieces and special releases.